Effective: 14 March 2026
These Terms and Conditions ("Terms") govern your access to and use of the Tenvo platform and related services provided by Tenvo Pty Ltd (ABN [ABN to be inserted]) ("Tenvo", "we", "us", or "our").
Please read these Terms carefully before using the Tenvo platform. By accessing or using the platform, you agree to be bound by these Terms. If you do not agree, you must not access or use the platform.
By creating an account, accessing, or using the Tenvo platform, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated by reference.
If you are entering into these Terms on behalf of a real estate agency or other organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. In that case, "you" and "your" refer to both you individually and the organisation.
Tenvo provides a cloud-based platform designed for real estate agencies, offering:
We reserve the right to modify, update, or discontinue any feature of the platform at any time, with reasonable notice where practicable.
To use the Tenvo platform, you must be at least 18 years of age and legally capable of entering into a binding agreement. The platform is intended for use by licensed real estate agencies and their authorised personnel operating in Australia.
When registering for the platform, you must provide accurate, current, and complete information. You agree to update your account information promptly if it changes.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at [email protected] if you become aware of any unauthorised use of your account.
The agency principal or account administrator is responsible for managing user access, assigning roles and permissions, and ensuring that all authorised users comply with these Terms.
Access to the Tenvo platform is provided on a subscription basis. The features available to you depend on the subscription plan selected. Details of current plans and pricing are available on our website or upon request.
Subscription fees are billed in advance on a monthly or annual basis as agreed at the time of subscription. All fees are quoted in Australian dollars and are inclusive of GST unless otherwise stated.
If payment is not received by the due date, we may charge interest on the overdue amount at the rate prescribed under the Penalty Interest Rates Act 1983 (Vic) or equivalent legislation in your jurisdiction. We may also suspend your access to the platform until outstanding amounts are paid in full.
We may adjust subscription fees from time to time. We will provide at least 30 days' written notice before any price increase takes effect. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect.
Subscription fees are generally non-refundable, except where required by the Australian Consumer Law or where we have materially failed to provide the services described in your subscription plan.
You must use the platform in compliance with all applicable laws and regulations, including but not limited to:
You must not:
You retain ownership of all data, content, and information that you or your authorised users enter into the platform ("Your Data"). We do not claim ownership of Your Data.
You grant Tenvo a limited, non-exclusive licence to host, store, process, and display Your Data solely for the purpose of providing and improving the platform and related services.
Where you enter personal information of clients, tenants, landlords, buyers, sellers, or other third parties into the platform, your agency remains the data controller for that information. You are responsible for:
You are responsible for the accuracy, quality, and legality of Your Data and the means by which you acquired it. Tenvo is not responsible for verifying the accuracy or completeness of data entered by agency users.
You may export Your Data from the platform at any time during your active subscription. Upon termination or cancellation, we will provide a reasonable period (not less than 30 days) for you to export Your Data before it is securely deleted from our systems.
The Tenvo platform incorporates artificial intelligence features that assist with administrative tasks, document drafting, and workflow automation. All AI-generated outputs are provided as recommendations or drafts only and are not a substitute for professional judgement.
You acknowledge and agree that:
While we endeavour to ensure that AI features are accurate and useful, we do not warrant that AI outputs will be error-free, complete, or suitable for any particular purpose. AI features may produce incorrect, incomplete, or outdated information.
We may use aggregated, de-identified usage data to improve our AI models and platform features. We do not use identifiable client data to train general-purpose AI models without your explicit consent. For further details, refer to our Privacy Policy.
The Tenvo platform, including its software, design, branding, documentation, and all associated intellectual property rights, is owned by Tenvo Pty Ltd or its licensors. Nothing in these Terms transfers any intellectual property rights to you, except the limited licence to use the platform as described in these Terms.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your internal business purposes during the term of your subscription.
If you provide us with suggestions, ideas, or feedback about the platform ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, royalty-free licence to use, modify, and incorporate that Feedback into the platform without obligation to you.
The Tenvo platform supports integrations with third-party services, including property listing platforms, accounting software, document signing tools, and compliance services. When you enable a third-party integration:
We may add, modify, or remove integrations from time to time. We will endeavour to provide reasonable notice before removing an integration that is actively in use.
Each party agrees to keep confidential any information received from the other party that is designated as confidential or that reasonably ought to be considered confidential ("Confidential Information"). Confidential Information does not include information that:
Obligations of confidentiality survive the termination of these Terms for a period of three (3) years.
We collect, use, and disclose personal information in accordance with our Privacy Policy, which forms part of these Terms. By using the platform, you acknowledge that you have read and understood the Privacy Policy.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For details on how we handle personal information, including in relation to AI features, data security, and cross-border transfers, please refer to the Privacy Policy.
Certain guarantees, warranties, and rights are conferred on consumers under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and cannot be excluded, restricted, or modified by agreement ("Non-Excludable Guarantees"). Nothing in these Terms purports to exclude, restrict, or modify any Non-Excludable Guarantee.
To the maximum extent permitted by law and subject to clause 12.1:
Subject to clause 12.1, the platform is provided on an "as is" and "as available" basis. We do not warrant that the platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
You agree to indemnify, defend, and hold harmless Tenvo, its directors, officers, employees, and agents from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from or in connection with:
You may cancel your subscription at any time by providing written notice to [email protected]. Cancellation takes effect at the end of your current billing period. No refund is provided for the remaining portion of a pre-paid billing period, except where required by the Australian Consumer Law.
We may suspend your access to the platform if:
We may terminate your subscription immediately by written notice if:
Upon termination or cancellation:
We may update these Terms from time to time. When we make changes, we will:
Your continued use of the platform after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the platform and cancel your subscription.
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.
If a dispute arises in connection with these Terms, the parties agree to follow this process before commencing court proceedings:
Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief from a court.
These Terms, together with the Privacy Policy and any order form or subscription agreement, constitute the entire agreement between the parties and supersede all prior communications, representations, and agreements relating to the subject matter.
If any provision of these Terms is found to be invalid, unenforceable, or void, the remaining provisions continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
A failure or delay by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. A waiver is only effective if it is in writing and signed by the party granting it.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor in the event of a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee assumes our obligations under these Terms.
Neither party is liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) where the delay or failure is caused by circumstances beyond its reasonable control, including natural disasters, pandemic, government action, power failure, or internet or telecommunications failure.
Notices under these Terms must be in writing and sent by email to the email address associated with your account (for notices to you) or to [email protected] (for notices to Tenvo). Notices are deemed received when the email is sent, unless the sender receives a delivery failure notification.
If you have any questions about these Terms, please contact us:
Tenvo Pty Ltd (ABN [ABN to be inserted])